ClientOne user guide
Welcome to ClientOne — the self-service app your IT provider uses to give you access to your services. You can view your devices, submit support tickets, check backup status, read documentation, and more — all from one place. The default public URL is https://app.clientone.dev; your organization may use a custom address your provider will share.
What Can You Do Here?
| Feature | What It Does |
|---|---|
| Dashboard | See an overview of your services at a glance |
| Devices | View all your managed devices and their status |
| Tickets | Submit support requests and track their progress |
| Backups | Check the status of your data backups |
| Documents | Read guides and documentation shared with you |
| Agreements | Review and sign service agreements |
| Onboarding | Complete your getting-started checklist |
| Profile | Update your name, phone number, and account info |
Getting Started
- Log in to ClientOne using the link and credentials your IT provider sent you
- Check your Dashboard for an overview of your services
- Complete Onboarding if you see an onboarding prompt on your dashboard
- Submit a ticket if you need IT support
Need Help?
If you're having trouble logging in or using ClientOne, contact your IT service provider directly. They can reset your password, send a new invite, or assist with any issues.
Table of Contents
| # | Guide | Description |
|---|---|---|
| 01 | Logging In | How to sign in, reset your password, and use SSO |
| 02 | Dashboard | Your home page with a summary of everything |
| 03 | Devices | View your managed computers, phones, and tablets |
| 04 | Tickets | Submit and track support requests |
| 05 | Backups | Check if your data is being backed up |
| 06 | Documents | Read guides and how-to articles |
| 07 | Agreements | Review and sign service agreements |
| 08 | Onboarding | Complete your getting-started steps |
| 09 | Profile | Manage your account information |