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Alerts

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The Alerts page is your cross-platform alert feed. It aggregates alerts from all connected integrations into a single, filterable, real-time stream.

Alerts Page

Overview​

The alert feed shows:

  • Live Indicator — Pulsing green dot confirming real-time updates
  • Active Count — Number of unacknowledged alerts
  • Alert List — All alerts sorted by severity, with the most critical first

How Alerts Get Here​

Alerts are collected from multiple sources:

  • NinjaOne — RMM alerts (device offline, disk space, etc.)
  • SentinelOne — Security threat detections
  • Checkpoint — Email security events
  • Microsoft 365 — Security alerts from Defender
  • UniFi — Network infrastructure alerts
  • System — PanelOne-generated alerts (SLA breaches, license expiry, etc.)

Alerts sync automatically during data syncs and can also arrive via webhooks for real-time delivery.

Alert List​

Each alert displays:

  • Severity Icon — Color-coded by severity (critical, high, medium, low, info)
  • Alert Title — Description of what happened
  • Alert Description — Additional context
  • Client Name — Which client is affected (or "System" for platform alerts)
  • Timestamp — When the alert was created
  • Acknowledged Status — Whether someone has acknowledged the alert

Filtering​

Type to search by alert title, description, or client name.

Severity Filter​

  • All — Show all severities
  • Critical — Requires immediate action
  • High — Urgent attention needed
  • Medium — Should be addressed soon
  • Low — Informational
  • Info — For awareness only

Status Filter​

  • All — Show all alerts
  • Active — Unacknowledged alerts only
  • Acknowledged — Already seen/handled alerts

Acknowledging Alerts​

To acknowledge an alert:

  1. Click the Acknowledge button on the alert
  2. The alert moves to "acknowledged" status
  3. It remains in the list but is visually dimmed

Acknowledging alerts helps your team know what's been seen and what still needs attention.

Client-Scoped View​

When a client is selected in the header:

  • Only alerts for that client are shown
  • The page description updates to show the client name

Sort Order​

Alerts are automatically sorted by:

  1. Severity — Critical first, then high, medium, low, info
  2. Time — Most recent first within each severity level

Tips & Best Practices​

  • Check alerts at the start of every shift — Use the "Active" status filter to see what needs attention
  • Acknowledge alerts as you handle them — This helps the team see what's been triaged
  • Use severity filters to focus on what matters — Critical and High alerts should be your priority
  • Investigate recurring alerts — If the same alert keeps appearing, there may be an underlying issue
  • Configure alert rules in Settings to customize which alerts you receive and at what thresholds