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Users

Navigation: Sidebar → Users

The Users page displays all Microsoft 365 users across your managed clients. It provides visibility into MFA adoption, admin accounts, disabled accounts, and user details — essential for maintaining security compliance across your client base.

Users Page

Overview​

The Users page shows M365 users synced via CIPP (CyberDrain Improved Partner Portal) or direct Microsoft Graph integration. Key features:

  • Stats Badges — Total users, MFA enabled count, admin count, disabled count
  • Grouped by Client — Users organized under collapsible client groups
  • Per-user info — Display name, email, account status, MFA status, admin badge

How Users Get Here​

Users are synced from Microsoft 365 through either:

  • CIPP Integration — Recommended for multi-tenant MSPs (partner mode)
  • Microsoft Graph — Direct API integration for single or multi-tenant

Go to Settings → Integrations to configure your Microsoft 365 connection.

Stats Badges​

At the top of the page:

BadgeMeaning
TotalTotal number of M365 users
MFA Enabled (green)Users with multi-factor authentication active
AdminsUsers with administrative roles
Disabled (red)User accounts that are disabled

Filtering & Searching​

Type to filter users by display name, email, or UPN (User Principal Name).

Filter Options​

  • MFA Status — All, MFA Enabled, MFA Disabled, N/A
  • Account Status — All, Enabled, Disabled
  • Role — All, Admin, Standard User
  • License — All, Licensed, Unlicensed

Grouped by Client​

When viewing all clients (no client selected in the header):

  • Users are organized in collapsible client groups
  • Each group shows the client name and user count
  • Click the group header to expand/collapse
  • Use the group checkbox to select all users in a client

When a specific client is selected in the header, users show as a flat list.

Selecting & Exporting​

Select Users​

  • Click individual checkboxes to select specific users
  • Use group checkboxes to select all users in a client group
  • The selection count appears in the header

Export to CSV​

  1. Select the users you want to export (or export all if none selected)
  2. Click Export in the header
  3. A CSV file downloads containing:
    • Display Name, Email, User Principal Name
    • Client, Account Status, MFA Enabled, Is Admin

Sync from CIPP​

Click the Sync button to trigger a fresh sync of user data from CIPP. This pulls:

  • User profiles and contact info
  • MFA registration status
  • Admin role assignments
  • Account enabled/disabled status

User Detail Page​

Navigation: Click any user → User Detail

The User Detail page shows comprehensive information about a single M365 user:

  • Profile — Display name, email, UPN, job title, department
  • Security — MFA status, last sign-in, admin roles
  • Licenses — Assigned M365 licenses
  • Client — Which client this user belongs to
  • Integration source — CIPP or Microsoft Graph

Tips & Best Practices​

  • Monitor MFA adoption — The MFA Enabled badge gives you an instant read on security compliance. Aim for 100%.
  • Identify disabled accounts — Disabled accounts may indicate offboarded employees that still have licenses assigned.
  • Export for client reports — Use the CSV export to create user inventories for client review meetings.
  • Check admin accounts regularly — Ensure only authorized users have admin roles.