Integrations Overview

PanelOne connects to the tools MSPs already use, pulling data into a single unified dashboard. This guide covers every supported integration: what it does, what data it syncs, which PanelOne features depend on it, and how to get started.

Quick Reference

Integration	Category	Key Data
NinjaOne	RMM	Devices, clients, alerts, tickets, software, patches
Gorelo	RMM	Devices, clients
SuperOps	RMM	Devices, clients
Syncro	RMM	Devices, clients
SentinelOne	Security	Endpoint threats, software inventory
Sophos	Security	Endpoint protection, account health scores
Bitdefender	Security	Endpoint protection
Checkpoint	Security	Email security (Harmony Email & Collaboration)
Microsoft 365 / CIPP	Cloud	Users, licenses, groups, Intune, security, domains
UniFi	Network	Sites, network devices, connected clients, WAN health
3CX	Phone	Phone extensions, call status, webhooks
Dropsuite	Backup	M365 backup status
Jamf	Device Management	Apple devices (macOS, iOS)
Pax8	Billing	Subscriptions, licenses, companies
Xero	Billing	Invoices, accounting data
Synergy Wholesale	Domains & hosting	Domains, hosting, SSL (BillingOne)
Resend	Email	Transactional email delivery
SendGrid	Email	Transactional email delivery

RMM Integrations

NinjaOne

What it does: NinjaOne is the most deeply integrated RMM in PanelOne. It serves as the primary source for device data, client organizations, and operational management.

Data synced:

Devices (endpoints, servers, workstations)
Client organizations
Alerts and notifications
Support tickets
Software inventory
OS patch compliance
Device custom fields

PanelOne features powered by NinjaOne:

Device Health page (primary device source)
Alerts page (NinjaOne alerts)
Tickets page (synced tickets with "View in NinjaOne" links)
Client Detail → NinjaOne features (end users, org documents, installers, custom fields, tabs, checklists, node roles)
Reports → NinjaOne Queries (run NinjaOne query endpoints)
Reports → NinjaOne Knowledge Base (folders and article management)
Device Detail → Software, Patches, and Device Actions tabs
Security → Vulnerability scan group CSV upload

How to connect:

Go to Settings → Integrations
Find NinjaOne and click Configure
Enter: Client ID, Client Secret, Base URL (your NinjaOne instance URL)
Click Test Connection, then Save

Credentials needed:

ninjaone_client_id
ninjaone_client_secret
ninjaone_base_url

Gorelo

What it does: Alternative RMM integration for device and client data.

Data synced:

Devices
Client organizations

PanelOne features powered by Gorelo:

Device Health page
Client import and mapping

How to connect:

Settings → Integrations → Gorelo → Configure
Enter API credentials
Test and save

SuperOps

What it does: Alternative RMM for device and client management.

Data synced:

Devices (assets)
Client organizations

PanelOne features powered by SuperOps:

Device Health page
Client import
BillingOne invoice sync (SuperOps invoices)

How to connect:

Settings → Integrations → SuperOps → Configure
Enter API credentials
Test and save

Syncro

What it does: Alternative RMM for device and client management.

Data synced:

Devices (assets)
Client organizations (customers)

PanelOne features powered by Syncro:

Device Health page
Client import and mapping

How to connect:

Settings → Integrations → Syncro → Configure
Enter API credentials
Test and save

Security Integrations

SentinelOne

What it does: Endpoint Detection and Response (EDR) platform. Provides threat intelligence and endpoint protection data.

Data synced:

Security threats (with severity, status, classification)
Software inventory from SentinelOne agents
Endpoint protection status

PanelOne features powered by SentinelOne:

Security → Threats tab (full threat management with actions)
Security → Security Score (endpoint threats component)
Device Detail → Security threats
Client Detail → Threats tab

Threat actions available:

Mitigate threat
Rollback changes
Quarantine file
Disconnect from network

How to connect:

Settings → Integrations → SentinelOne → Configure
Enter: API Token, Base URL
Test and save

Credentials needed:

sentinelone_api_token

Sophos

What it does: Endpoint protection with account health scoring.

Data synced:

Endpoint protection status
Account health scores per tenant
Endpoint inventory

PanelOne features powered by Sophos:

Device Health page (Sophos endpoints)
Security → Overview (Sophos Account Health card)
Client mapping for multi-tenant Sophos

How to connect:

Settings → Integrations → Sophos → Configure
Enter API credentials
Test and save

Bitdefender

What it does: Endpoint security platform.

Data synced:

Endpoint inventory
Protection status

PanelOne features powered by Bitdefender:

Device Health page (Bitdefender endpoints)

How to connect:

Settings → Integrations → Bitdefender → Configure
Enter API credentials
Test and save

Checkpoint

What it does: Checkpoint Harmony Email & Collaboration — email security gateway.

Data synced:

Email security alerts and threats
Phishing, malware, and BEC detections

PanelOne features powered by Checkpoint:

Security → Email Security tab
Security → Quick Stats (Email Threats count)
Alerts page (Checkpoint alerts)

How to connect:

Settings → Integrations → Checkpoint → Configure
Enter API credentials
Test and save

Cloud Integrations

Microsoft 365 / CIPP

What it does: Comprehensive Microsoft 365 management. Two connection modes:

CIPP (Recommended for multi-tenant):

Connect via CyberDrain Improved Partner Portal
Full multi-tenant management
User actions, group management, Intune, standards

Microsoft Graph (Direct):

Direct API connection
Good for single-tenant or simpler setups

Data synced:

Users and their properties
MFA registration status
License assignments and usage
Security scores
Security alerts
Groups and memberships
Intune devices and compliance
Domains and verification status
Service health status
Collaboration data (Teams, SharePoint)
Audit logs

PanelOne features powered by M365/CIPP:

Microsoft 365 page (all 7 tabs)
Users page (M365 user list)
Security → MFA Status, M365 Alerts, Domain Health tabs
Security → Security Score (M365 security score component, MFA adoption component, domain health component)
Client Detail → M365 tab
Device Detail → Intune data

How to connect (CIPP):

Settings → Integrations → CIPP → Configure
Enter CIPP API URL and credentials
Test and save

How to connect (Microsoft Graph):

Settings → Integrations → Microsoft 365 → Configure
Complete OAuth flow
Grant required permissions
Test and save

Network Integrations

UniFi

What it does: Ubiquiti UniFi network infrastructure monitoring.

Data synced:

Network sites (with health status)
Network devices (APs, switches, gateways)
Connected clients (wired and wireless)
WAN status and ISP information
Firmware status
Device statistics (uptime, traffic)

PanelOne features powered by UniFi:

Network page (all tabs: Sites, Devices, Clients)
Network Site Detail page
Client mapping for multi-site management

How to connect:

Settings → Integrations → UniFi → Configure
Enter: Username, Password, Base URL (UniFi controller URL)
Test and save

Credentials needed:

unifi_username
unifi_password
unifi_base_url

Phone Integrations

3CX

What it does: IP phone system monitoring with real-time call status.

Data synced:

Phone extensions and registration status
Real-time call status (via webhooks)
Call direction and party information
Call counts

PanelOne features powered by 3CX:

3CX Phone page (extensions, active calls, live status)
Real-time updates via webhook integration

How to connect:

Settings → Integrations → 3CX → Configure
Enter: Base URL, API Key
Configure webhook URL in 3CX for real-time updates
Test and save

Credentials needed:

threecx_base_url
threecx_api_key

Backup Integrations

Dropsuite

What it does: Cloud-to-cloud backup for Microsoft 365 (Exchange, SharePoint, OneDrive, Teams).

Data synced:

Backup job status (healthy, at-risk, failed)
Backup timing and data sizes
Per-tenant backup information

PanelOne features powered by Dropsuite:

Backups page (full backup monitoring)
Dashboard → Backup Health widget
Client Detail → Backups tab
Security → backup data as part of security posture

How to connect:

Settings → Integrations → Dropsuite → Configure
Enter: API Key, Base URL
Test and save

Credentials needed:

dropsuite_api_key
dropsuite_base_url

Jamf

What it does: Apple device management (macOS and iOS).

Data synced:

Mac computers
iOS/iPadOS devices
Device compliance status

PanelOne features powered by Jamf:

Device Health page (Jamf-managed Apple devices)

How to connect:

Settings → Integrations → Jamf → Configure
Enter Jamf Pro API credentials
Test and save

Billing Integrations

Pax8

What it does: Cloud marketplace for IT products and subscriptions.

Data synced:

Subscriptions (products, quantities, pricing)
Companies (Pax8 customer records)
License information
Subscription status and dates

PanelOne features powered by Pax8:

Licensing page (full subscription management)
BillingOne → Subscriptions
BillingOne → Dashboard (MRR calculation)
BillingOne → Reconciliation (license counts)
Client Detail → Subscriptions tab

How to connect:

Settings → Integrations → Pax8 → Configure
Enter: Client ID, Client Secret
Test and save

Credentials needed:

pax8_client_id
pax8_client_secret

Xero

What it does: Cloud accounting and invoicing platform.

Data synced:

Invoices (numbers, amounts, status, due dates)
Payment status
Client mapping

PanelOne features powered by Xero:

BillingOne → Invoices page
BillingOne → Dashboard (pending invoices)

How to connect:

Settings → Integrations → Xero → Configure
Complete the OAuth authorization flow
Grant required permissions
Test and save

Synergy Wholesale

What it does: Connects to Synergy Wholesale for domain names, hosting services, and SSL certificate records used by your MSP. Data is synced into PanelOne and surfaced in BillingOne for finance and operations visibility.

Data synced:

Domain names and key dates (e.g. expiry)
Hosting services
SSL certificates and status

PanelOne / BillingOne features powered by Synergy Wholesale:

BillingOne → Domains & Hosting — unified view with Domains, Hosting, and SSL tabs; use Sync All to run the sync-synergy-wholesale path from the app

How to connect:

Settings → Integrations — Add or open Synergy Wholesale
Enter the credentials required by the integration (API keys or connection values shown in the product)
Test Connection, then Save
On BillingOne → Domains & Hosting, run a sync to pull the latest data

Related: Domains & Hosting (BillingOne) — end-user walkthrough in the billing docs.

Email Integrations

Resend

What it does: Transactional email delivery service.

Used for:

Sending team invite emails
Sending ClientOne (end-user) invites
Report delivery via email
Notification emails

SendGrid

What it does: Alternative transactional email service.

Used for:

Same purposes as Resend (alternative provider)

Integration Best Practices

Connect your RMM first — It provides the foundation (devices, clients)
Map clients immediately after connecting each integration
Test every integration — Use the Test Connection button to verify credentials
Set up sync schedules — Don't rely on manual syncs for critical data
Start with 2–3 integrations — Connect your most important tools first, then expand
Monitor sync status — Check the dashboard sync widget for any failed syncs
Keep credentials current — Update API keys when they're rotated

Settings → Integrations — Where to configure all integrations
Clients — Map integration entities to clients
Getting Started — Initial integration selection during onboarding

Quick Reference​

RMM Integrations​

NinjaOne​

Gorelo​

SuperOps​

Syncro​

Security Integrations​

SentinelOne​

Sophos​

Bitdefender​

Checkpoint​

Cloud Integrations​

Microsoft 365 / CIPP​

Network Integrations​

UniFi​

Phone Integrations​

3CX​

Backup Integrations​

Dropsuite​

Jamf​

Billing Integrations​

Pax8​

Xero​

Synergy Wholesale​

Email Integrations​

Resend​

SendGrid​

Integration Best Practices​

Related Guides​

Quick Reference

RMM Integrations

NinjaOne

Gorelo

SuperOps

Syncro

Security Integrations

SentinelOne

Sophos

Bitdefender

Checkpoint

Cloud Integrations

Microsoft 365 / CIPP

Network Integrations

UniFi

Phone Integrations

3CX

Backup Integrations

Dropsuite

Jamf

Billing Integrations

Pax8

Xero

Synergy Wholesale

Email Integrations

Resend

SendGrid

Integration Best Practices

Related Guides